Delivery Information

Our Returns Policy

 

At Road Tanker Spares Ltd we pride ourselves on providing the best quality products along with the highest level of customer service. If for some reason your order doesn’t quite match your expectations and you are not 100% satisfied with your purchase, for whatever reason, we will be happy to arrange collection of your order.

 

Any items being returned must be in their original packaging and in the same high quality condition that they arrived in.

 

We endeavour to display as accurately as possible the colours of our products on our website, however, as different computers display colour tones differently we cannot guarantee the complete accuracy of the pictures or photographs that are shown. If you are concerned about an item please call us on 028 3755 2757 for more details or fill out our online form here.

 

If you like to cancel your online, please phone us on 028 3755 2757 as soon as possible or we will take it as an order for dispatch.

 

Faulty Goods

 

While we do our utmost to ensure your goods arrive in perfect condition, if you should find any problem with your order, our team will be happy to resolve this for you. Please call us on 028 3755 2757 and one of our Customer Services Team will happily take you through the returns process. You have 30 days from the date of delivery in which to report any missing or damaged items and we ask you to follow up your initial contact in writing by way of an email to info@roadtankerspares.com.

 

Please do not attempt to fix any problems yourself without speaking to our team first. Unfortunately we are unable to accept goods back if any changes have been made, as this will invalidate the manufacturer’s warranty.

 

For security reasons, unless otherwise stated by customer who made the order, refunds are given by the same method which the original payment was made by.

 

Collection

 

It is your responsibility to ensure that the goods are suitably packaged and in the same condition as they arrived ready for collection. If you fail to take reasonable care of the goods before they are returned to us and this causes damage or deterioration of the products, we will charge you for the reduction in value.

 

Collections will be arranged within 30 days of notification. If you are arranging to return items yourself, they must be received at our distribution centre within 30 days of delivery. Please be aware our collections are an all-day service and we are not able to advise specific delivery times in advance.

 

This cancellation policy does not affect your statutory rights.

 

This policy was last changed on 01/09/2015.